Introduction
At The PrintPoint 365, we strive to ensure that our customers are satisfied with their purchases. However, due to the customized nature of our products, we have a specific policy regarding refunds and returns. Please read this policy carefully before placing an order.
1. Customized Products
All our products are customized according to the client’s specifications. As such, we do not offer refunds or returns for any products unless there is a defect or error on our part.
2. Exceptions for Refunds
2.1 Defective or Damaged Products
In the rare event that a product you receive is defective or damaged, we will review each case individually. If the defect or damage is confirmed to be due to a manufacturing error or damage during shipping, we will offer a replacement or a refund.
2.2 Incorrect Orders
If you receive an incorrect order due to an error on our part, we will correct the mistake at no additional cost to you. This includes sending you the correct product or issuing a refund.
3. Process for Requesting a Refund
3.1 Contact Us
To request a refund or replacement, please contact us within 7 days of receiving your order. Provide your order number, a detailed description of the issue, and any supporting photos or documentation.
3.2 Review and Approval
Once we receive your request, we will review it and notify you of the approval or rejection of your refund or replacement request within 5 business days.
3.3 Refund Issuance
If your refund request is approved, we will process the refund to your original method of payment within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4. Return of Defective or Incorrect Items
If you are required to return a defective or incorrect item, we will provide instructions on how to return the item. We will cover the cost of return shipping.
5. Non-Returnable Items
Due to the personalized nature of our products, the following items are non-returnable:
- Customized prints
- Personalized gifts
- Any product that has been used or altered
6. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
Effective Date: August 2, 2024
By placing an order on our website, you acknowledge that you have read and understood this Refund and Return Policy. Thank you for choosing The PrintPoint 365.